2023 | 06 Contacting us > You might need some advice about our product portfolio, or perhaps wish to raise a complaint? > Our Service team is there for you on: – Service Hotline : +49 7371 9508-22 – e-mail: service@lockdrives.com – WhatsApp: +49 7371 9508-22 > You can contact us at these times: – Monday – Thursday: 8 a.m. to 5 p.m. – Friday: 8 a.m. to 2 p.m. > Outside these contact hours, a member of our Service team can be contacted on our Emergency Hotline: +49 7371 9508-22. Lock may levy a discretionary fixed-rate charge for use of our Emergency Hotline. Registration of your EWA Why register it? > 10-year Lock quality guarantee. * > F aster response and prompt help for Service-related cases. > Shorter processing times for Service-related cases. > Your equipment is covered by Lock’s preventive quality assurance scheme. > Upgrades to the control unit are quick, easy and inexpensive to perform. * see warranty terms & conditions https://www.lockdrives.com/en/agb How do you register? By phone: > Ring this number: +49 7371 9508-512 Or by WhatsApp: > Save the Lock Servicehotline-number as a contact > Photograph the completed registration form > send the photo + your location by WhatsApp to +49 7371 9508-22 Or by email: > Photograph the completed registration form > send the photo to registration@lockdrives.com Or over the Internet: > At www.lockdrives.com/registration you can find the online form. Or by QR code: > Scan the QR code to get to the online form. Or directly when you place an order: > When you place an order, provide us with your project address. Service procedure Rebecca Miehle // Customer Management Services “We assure our customers of a fast response and processing time for complaints and service enquiries.” E-Mail: service@lockdrives.com Hotline: +49 7371 9508-22 LOCK BEWEGT // LOCK MOVES 2 Service Procedure CHAPTER 11 – SERVICE
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